State Farm® Insurance Agent Josh Shaul
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Selena Xoxo
February 2, 2026
5
out of
5
rating by Selena Xoxo
"Excellent service. Very friendly !"
We responded:
"Selena, thank you for your wonderful review of State Farm Agent Josh Shaul’s Team! Selena, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Josh Shaul’s Team! "
Judai Anderson
February 1, 2026
5
out of
5
rating by Judai Anderson
"Requested a quote online and Maritza was fast at reaching out to me to get a quote. She offered me a really great price and service. I am looking forward to start my insurance at State Farm."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
torrey1919
January 30, 2026
1
out of
5
rating by torrey1919
"If you like being ghosted after being a dedicated client for almost 10 years, this is now the place for you. I have been here for almost 10 years now and have always had a pleasant experience with great pricing and responsive staff until recently. I attempted to call on a friday morning to advise them to remove a vehicle that I sold from my policy and was unable to get ahold of anyone which is understandable. I called back around lunch time, then an hour before closing and still no answer. I left a voicemail and texted the number (Per the StateFarm App). I never got a call or text back the following week and sent a follow up email advising the above information. Keeping in mind the vehicle I got rid of is over 400 a month to ensure so this is alot of money to budget for the month. I ended up getting someone at the main 1-800 number who was finally able to assist me with removing the vehicle for my policy and would leave a note for the office to contact me and follow up to advise what my new monthly cost would be for coverage for my other vehicle and house. I never got any follow up from their note to call me or the calls, texts, and emails from more than a month before this. I sent another email explaining that I was livid at the lack of communication as this was never the case in the past. I still got no reply. I finally got ahold of a female employee he offered no apology, explanation, or follow up for what occurred. I inquired as to what my new monthly payment, refund from the month before, and why the coverage on my 26 year old Ford Taurus has more than tripled in 5 years despite not one claim on my policy. The employee advised that she recommended me look for policies and get quotes for other insurance companies. Either this employee simple does not care about it's clients and/or she remembered my emails where I was very dissatisfied and disturbed by the lack of communication by the office. I feel abandoned by my agent, and I still cannot get anyone to follow up with me as to what my monthly payments will be, and review my coverage. I am still in shock and disbelief compared to when I first switched over. Bottom line, if you like being ghosted by your insurance agent, and when you can get someone on the phone deal with someone who has the personality of a brick wall, this is the place for you. It has now been 2 and a half months and I still have not had a phone call, text message, or email back follow up with me. Casey Torrey Since posting this I have called 3 times and asked to speak to you, or book an appointment to schedule a phone call and I still have not heard back. I feel like I have exhausted every opportunity to get a hold of my agent."
We responded:
"Hello Torrey1919, Thank you for taking the time to share your experience. We’re truly sorry for this frustration, especially after so many years as a dedicated client. Being unable to reach us and not receiving timely follow-up is not the experience we strive for daily. To provide some context (not an excuse), our office has been extremely short-staffed beyond our control recently. By far the most we have ever been in our 14-year agency history. We recognize this has impacted our response times. We take responsibility for the communication breakdown and are actively working to correct this. Historically, we're extremely proud of the service we provide, reflected in our 5-star rating based on over 400 Google reviews. If you feel with all things considered that another provider would be a better fit for your needs, we completely respect that decision and we wish you the best moving forward. Lastly, this review doesn’t include a name so we’re having difficulty identifying your account and the exact situation. We will report this review to Google just in case it was posted to the wrong page. Sincerely, Josh Shaul Agent/Owner"
Lilyana Kostova
January 30, 2026
5
out of
5
rating by Lilyana Kostova
"I had great experience with Mritza. She was able to assist properly and professionally. Very satisfied with the service I received."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here on State Farm Agent Josh Shaul’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! "
Anabelle
January 24, 2026
5
out of
5
rating by Anabelle
"I called in yesterday for a renters insurance and spoke to Maritza. She was so easy to work with and gave me the coverage I needed. She was so knowledgeable and kind. Thank you Maritza for your help, you are wonderful!"
We responded:
"Anabelle, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Josh Shaul’s Team here in our Dallas office. "
Sal Kas
January 23, 2026
5
out of
5
rating by Sal Kas
"Good service and Cheaper"
We responded:
"Thanks so much for the fantastic rating, Sal! We are so glad you had a positive experience with us here on State Farm Agent Josh Shaul’s Team. If there is anything we can do for you in the future, just give us a shout! "
ron greiner
January 22, 2026
5
out of
5
rating by ron greiner
"Josh has a great team. Super friendly and knowledgeable!!"
We responded:
"Thank you, Mr. Greiner for the 5 star review! We can't thank you enough for your business as well! We strive to provide the best possible experience for our customers, and we're delighted to know that we hit the mark with you. We appreciate your trust in us! Sincerely, Josh Shaul Agent/Owner #callshaul #likeagoodneighbor #heretohelplifegoright"
Edna Avraham
January 20, 2026
5
out of
5
rating by Edna Avraham
"I am a long time customer, the service is great, I like to thank Maritza for giving me an excellent customer service."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Ruso Alvarez Muñoz
January 16, 2026
5
out of
5
rating by Ruso Alvarez Muñoz
"Excelente servicio, los mejores en seguros para tu auto."
We responded:
"Ruso, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Sunil Kilpadikar
January 9, 2026
5
out of
5
rating by Sunil Kilpadikar
"Great services from Josh’s office!! More specifically from Jennifer who has and continues to provide professional insurance related services. Jennifer is very knowledgeable, courteous and helpful. She always answers all my questions. This office is very helpful and right from the first step, they are friendly."
Shamineke Green
January 7, 2026
5
out of
5
rating by Shamineke Green
"I called to get clarification on an email and text I received and I spoke with Natalie. Natalie was super professional, courteous and very helpful. I hope Statefarm hire more people like her because she was amazing! She answered all of my questions with professionalism and provided outstanding customer service. I told her she needed a raise, Give Natalie a raise! Lol"
We responded:
"Hi Shaminke, Thank you kindly for this review. Natalie has a natural ability to take wonderful care for our clients… we’re blessed to have her on our Team & delighted to hear your experience was excellent! We look forward to serving your family for many years to come. Thank you, Josh Shaul, Agent/Owner Josh Shaul State Farm #callshaul #refershaul"
Sary Jamie
September 9, 2025
5
out of
5
rating by Sary Jamie
"Great Service!"
We responded:
"Thank you, Sary!! We thank you kindly for this review and are delighted to hear your experience has been good thus far. We look forward to serving your family for many years to come! Thank you, Josh Shaul, Agent #callshaul #refershaul"
Abdul Awan
August 20, 2025
5
out of
5
rating by Abdul Awan
"One of Best State Farm Agency I have worked with.Yessenia is Extremely professional and knowledgeable and she went above and beyond to guide me through my commercial insurance process and provided the best rate for me.I started with Commercial insurance and the way Yessenia took care of us and made process so smooth and easy, we transferred our auto and home with them as well.I highly recommend them and have already referred my family and friends.10/10 and 5 stars call them to get your insurance needs and you will leave with Happy face because they are AWESOME.."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! God Bless, Josh Shaul - Agent/Owner #CallShaul #ReferShaul #heretohelplifegoright #auto #home #life #goodneighbor"
Bereket
August 20, 2025
5
out of
5
rating by Bereket
"Cynthia was super helpful! :-) thank you so much"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. God Bless, Josh Shaul - Agent/Owner #CallShaul #ReferShaul #heretohelplifegoright #auto #home #life #goodneighbor"
Gabriel Coronado
August 15, 2025
5
out of
5
rating by Gabriel Coronado
"Josh’s office is fantastic"
We responded:
"Hi Gabriel, thank you kindly for this review. We're honored to protect you from the risks of everyday life while helping you strive for your financial goals. God Bless, Josh Shaul - Agent/Owner #CallShaul #ReferShaul #heretohelplifegoright #auto #home #life #goodneighbor"
Rachel Deramee
July 21, 2025
5
out of
5
rating by Rachel Deramee
"Cynthia was great! She helped me switch from my old provider to State Farm and was very knowledgeable and professional. She worked with me for each requirement I had, great job Cynthia!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
faisal Abbas
July 1, 2025
5
out of
5
rating by faisal Abbas
"Yessi is the best very helpful always"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Jim Wintle
May 30, 2025
5
out of
5
rating by Jim Wintle
"Cynthia is a great agent. Very patient and thorough."
We responded:
"Thank you Jim!! We thank you kindly for this review. Cynthia has a natural ability to take wonderful care for our clients… we’re super blessed to have her on our Team and so delighted to hear your experience has been good thus far. We look forward to serving your family for many years to come! Thank you, Josh Shaul, Agent #callshaul #refershaul"
Cody Curtis
May 30, 2025
5
out of
5
rating by Cody Curtis
"The best office !!"
We responded:
"Thank you Cody! We appreciate you taking the time to post a 5 Star Google Review! We’re glad to hear that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re here for all your insurance needs. Have a great day! Best wishes, Josh Shaul Agent/Owner #callshaul #likeagoodneighbor #heretohelplifegoright"
Hannah Curtis
May 30, 2025
5
out of
5
rating by Hannah Curtis
"The Shaul Team is amazing!! I got a better deal on insurance and the team is so friendly. 10/10 recommend calling them if you want to save money and understand what coverages you have. Most companies just slap you with a monthly price quote. I actually understand my coverage now & what it all means so I have peace of mind. Thanks again!!"
We responded:
"Thank you Hannah! We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you for choosing us! Best wishes, Josh Shaul Agent/Owner #callshaul #likeagoodneighbor #heretohelplifegoright"
Procesadora de Alimentos Riosburger, C.A.
May 28, 2025
5
out of
5
rating by Procesadora de Alimentos Riosburger, C.A.
"Excelente atención, departe del equipo en español atentos y siempre te buscan la mejor opción"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Martha Mrowe
April 18, 2025
5
out of
5
rating by Martha Mrowe
"I had the best experience with Diana Rosales.She is so professional and she has so much patience with her clients, and such a warm person!!!🙏"
We responded:
"Hi Martha! We’re thankful for your review and positive feedback of your experience with Diana! We are not surprised; we're blessed to have her on our Team. It’s always our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Thank you for choosing us! Best wishes, Josh Shaul Agent/Owner #callshaul #likeagoodneighbor #heretohelplifegoright"
Olivia Tarver
April 6, 2025
5
out of
5
rating by Olivia Tarver
"I want to say that Diana is very professional and reliable. She explained everything very well and so helpful. She is honest and trustworthy. I will be recommending my friends to that agency"
We responded:
"Thank you for reviewing our State Farm Agency! We’re thrilled to know you had a positive experience with Diana! Your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thank you for choosing us! Best wishes, Josh Shaul Agent/Owner #callshaul #likeagoodneighbor #heretohelplifegoright"
Patsy Vaughn
April 2, 2025
5
out of
5
rating by Patsy Vaughn
"I had a wonderful experience with Diana , she answered my questions and was so patient with me , I highly recommend Diana and the others, they are so nice and will help you ."
We responded:
"Thank you, Patsy! We greatly appreciate your 5-star review! It’s wonderful to know that our efforts to provide excellent service are recognized. If you ever need assistance or have questions about your policy, please reach out anytime. Thank you for choosing us! Best wishes, Josh Shaul Agent/Owner #callshaul #likeagoodneighbor #heretohelplifegoright"
Carlos
March 20, 2025
5
out of
5
rating by Carlos
"i had a fantastic experience working with josh and his team! They were knowledgeable, patient, and took the time to explain all my options clearly. The customer service was top-notch, and they helped me find the best coverage at a great rate. I highly recommend them to anyone looking for reliable and trustworthy insurance services. Thanks for making the process so smooth and stress-free!"
We responded:
"Thank you, Carlos! We greatly appreciate your 5-star review! It’s wonderful to know that our efforts to provide excellent service are recognized. If you ever need assistance or have questions about your policy, please reach out anytime. Thank you for choosing us! Best wishes, Josh Shaul Agent/Owner #callshaul #likeagoodneighbor #heretohelplifegoright"